Home Use – All products are warranted for a two-year period from date of purchase.*
Gym or Institutional Use – All products are warranted for a one-year period from date of purchase.*
All freight/shipping charges associated with a warranty claim(s) shipping outside the contiguous United States of America are the claimants' responsibility.
Contact us in order to request your RMA number.
Please note that D-Ball by Mondo cannot accept warranted D-Ball by Mondo products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned D-Ball by Mondo Product.
RETURNING A D-BALL BY MONDO PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF D-BALL BY MONDO’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED D-BALL BY MONDO PRODUCT–SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE D-BALL BY MONDO PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE WARRANTY YOU WOULD HAVE RECEIVED UNDER THE WARRANTY POLICY.
*For ALL Warranties – Warranty covers any manufacturing defect. Warranty may be voided for any product which has been damaged due to neglect or faulty use, alterations or handling by user. Normal wear and tear are not covered. All determinations are at the discretion of Mondo Polymer Technologies, Inc.
Please, do not hesitate to contact us if you have any questions or need any assistance whatsoever at:
Phone/Text us: (512) 953-7636