If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Your item(s) must be in the original packaging and need to have the receipt or proof of purchase.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you must make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org. If your purchase is damaged in transit please contact us immediately and we will process an insurance claim on your behalf! We will arrange to have the items returned directly to our manufacturer and quickly replaced. Strength Fitness Outlet is not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing Strength Fitness Outlet of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt. If there is damage, note it on the delivery receipt and have the driver sign it. You do have the right to refuse delivery on damaged items.
Cancellations & Refunds:
At Strength Fitness Outlet, we try our hardest to make returns an easy, hassle-free experience. All orders canceled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. Orders returned, for reasons other than a defective item, are subject to a restocking fee that is equal to 35% of the price of your order. You (the buyer) are responsible for any return freight costs for BOTH directions (from the warehouse to you, and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 30 days, new, unused, and in original packaging). Once our manufacturer receives your item(s), they will inspect it and we will notify you that they have received your returned item(s). We will immediately notify you on the status of your refund after they have inspected the item(s). If your return is approved, we will initiate a refund to only the original credit card (or original method of payment) that you use when placing your order. You will receive the credit within a certain amount of business days, depending on your credit card issuer's policies. Some items are non-returnable.
Some products offered by Strength Fitness Outlet are custom made or made to order (MTO) and are non-returnable and cannot be canceled or refunded making an exception to our general returns policy.
Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary depending on the company, and some manufacturers do not offer such a warranty.
You may also ask to receive a replacement or exchange. No restocking fee is charged if the initial items are returned in perfect condition. We will not accept items that are not in their original condition, are damaged or are missing parts. Any returned item deemed not to fall within the preceding criteria will be returned, with no credit issued, at the customer's expense.
For non-defective returns, you will be responsible for paying for your own shipping costs for returning your item(s) directly to the manufacturer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (not applicable for free shipping orders).
For returns that were received damaged or defective and meet our manufacturer's policy, we can provide a replacement immediately and arrange for a prepaid return shipping of the defective item(s) directly to the manufacturer. If you do not want a replacement we will provide a refund to only the original credit card that you use (or original method of payment) when placing your order once our manufacturer has received and inspected the defective item(s).
If you have any questions on how to return your item to us, contact us:
Phone/Text us: (512) 953-7636